Part-Time IT Helpdesk Specialist (Entry-Level)

Survice Engineering Company; Belcamp (MD); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Competitive salaries

Merit bonuses

Comprehensive insurance

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

SURVICE Engineering is seeking an IT Helpdesk Specialist in Belcamp, MD. This part-time role supports the corporate IT department, handling frontline help desk tasks and troubleshooting for staff.

The ideal candidate has entry-level IT experience, familiarity with Windows and Office, and may hold CompTIA A+ or Microsoft certifications. No security clearance is required, but U.S. citizenship is required. Salary ranges from $20–$25 per hour, with benefits and a strong team culture.

Qualifications

• Entry level IT role; Security+ is preferred but not required.
• Some technical education is preferred; not all qualifications are mandatory.

Responsibilities

• Answer IT support requests in person or by phone and troubleshoot.
• Classify, resolve, or escalate issues for the appropriate teams.
• Document troubleshooting steps and resolutions for tickets.
• Coordinate with IT staff on projects and inventory of equipment.

Skills

CompTIA A+

Microsoft Certification

Windows

Microsoft Office

Communication skills

Customer support

Education

Technical education

Job description

SURVICE Engineering is seeking an IT Helpdesk Specialist in Belcamp, MD. This part-time role supports the corporate IT department, handling frontline help desk tasks and troubleshooting for staff.

The ideal candidate has entry-level IT experience, familiarity with Windows and Office, and may hold CompTIA A+ or Microsoft certifications. No security clearance is required, but U.S. citizenship is required. Salary ranges from $20–$25 per hour, with benefits and a strong team culture.