Technology Service Center Representative (Part-Time)

Howard Community College; Baltimore (MD); On-site; USD 25,000 - 35,000; Part time

Job summary

Howard Community College is seeking a part-time Technology Service Center Representative in Baltimore, Maryland. This entry-level position requires interacting with students and faculty to assist with various technology-related issues, showcasing strong troubleshooting and customer service skills.

The role involves responding to support requests, assisting in the DH110 computer lab, and managing the student laptop loan program. A commitment to supporting the college community is essential.

Qualifications

• Entry-level position requiring good troubleshooting and customer service abilities.
• Must assist students and faculty with common technology problems.

Responsibilities

• Respond to technology support requests via various channels.
• Assist students and faculty in the computer lab with hardware and software issues.
• Oversee the student laptop loan program inventory.

Skills

Troubleshooting ability

Customer service skills

Job description

Position Title

Technology Service Center Representative (Part-Time)

Summary

Entry Level Technology Service Center Position. This job will be responsible for interacting with students and faculty to assist them with common technology problems. The Technology Service Center is the community facing division of the IT department and requires strong troubleshooting ability as well as customer service skills.

Essential Role Responsibilities

• Respond to technology support requests via online portal, phone, virtual call and in person. Representatives will resolve the problems when able, escalating incidents/requests to senior level technicians through our ticketing system with necessary.
• Assist student and faculty in the DH110 computer lab the with hardware and software problems. The lab features loaner laptops, iPad, printing, and 3-D printing
• Oversee the student laptop loan program inventory, including maintaining devices and repairing laptops when necessary.
• Working with other divisions of the college to support technician needs and training events.

Employment Details

• FLSA: Non-Exempt
• FT/PT: Part Time
• Hours per Week: Up to 25
• Work Schedule: Monday-Friday
• Division: Information Technology
• Department: Student Computer Support

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affir­mative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.