Tech Service Center Admin & Scheduler

Ziegler Cat; Minneapolis (MN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision and LifeIns.

15 days PTO first year

9 paid holidays

401(k) with company match

HSA contributions

Disability Insurance

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Cat in Bloomington, MN is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing, parts, and documentation to maximize uptime for our customers’ equipment.

Hours are 8:00 - 4:30, Monday – Friday, at our Bloomington branch. Team collaboration and process improvement are encouraged to support the mission across departments.

Qualifications

• High School Diploma or GED; 2-year degree preferred.
• Strong computer skills, including Microsoft Office.
• Excellent customer service skills.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation.
• Close all TSC Service Calls as necessary.
• Maintain and code Service Calls for proper billing.
• Monitor all Service Calls from open to close/invoice.
• Review all Service Calls daily to ensure current status.
• Transfer and approve daily technician hours adhering to guidelines.
• Order parts for service repairs following Parts department guidelines.
• Review warranty jobs to determine applicability and submit as needed.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain paperwork for Service Calls and archive documents.
• Manage outside purchases (Code P.O., charge out to work order).
• Order, receive, and maintain office supplies for TSC.

Skills

Customer service

Strong computer skills

Microsoft Office Suite

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office Suite

Job description

Ziegler Cat in Bloomington, MN is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing, parts, and documentation to maximize uptime for our customers’ equipment.

Hours are 8:00 - 4:30, Monday – Friday, at our Bloomington branch. Team collaboration and process improvement are encouraged to support the mission across departments.