Service Operations & Uptime Coordinator

Ziegler Caterpillar; Minneapolis (MN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO

9 paid holidays

401(k) plan with match

HSA (up to $1000)

Short-Term & Long-Term Disability

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Cat is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing coding, and daily paperwork to maximize uptime for grade control technology customers.

Based at our Bloomington branch, the role involves coordinating parts, hours, warranties, and vendor purchases while collaborating with the Product Support team to improve TSC processes and service delivery.

Qualifications

• High School Diploma or GED; associate degree preferred.
• Proficient in Microsoft Office.
• Excellent customer service skills.
• Strong organizational and time-management abilities.
• Mechanical aptitude with heavy equipment experience a plus.

Responsibilities

• Initiate and open TSC Service Calls with proper coding and segmentation.
• Close TSC Service Calls as necessary.
• Maintain and code Service Calls for billing.
• Monitor all Service Calls from open to invoice.
• Review daily Service Calls to ensure status is current.
• Coordinate technician hours adhering to guidelines.
• Order parts for service repairs following guidelines.
• Review warranty jobs for applicability and submission.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain paperwork for Service Calls.
• File Service Calls and archive documents.
• Manage outside purchases and P.O. processing.
• Order, receive, and maintain office supplies.
• Manage TSC inventory including vendor orders and bin counts.
• Collaborate with Product Support and other departments on initiatives.
• Seek continuous improvement of TSC processes.

Skills

Customer service

Attention to detail

Planning & organization

Teamwork

Positive attitude

Efficient

Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Ziegler Cat is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing coding, and daily paperwork to maximize uptime for grade control technology customers.

Based at our Bloomington branch, the role involves coordinating parts, hours, warranties, and vendor purchases while collaborating with the Product Support team to improve TSC processes and service delivery.