Service Coordinator - Technology Service Center

Ziegler Caterpillar; Minneapolis (MN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO

9 paid holidays

401(k) plan with match

HSA (up to $1000)

Short-Term & Long-Term Disability

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Cat is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing coding, and daily paperwork to maximize uptime for grade control technology customers.

Based at our Bloomington branch, the role involves coordinating parts, hours, warranties, and vendor purchases while collaborating with the Product Support team to improve TSC processes and service delivery.

Qualifications

• High School Diploma or GED; associate degree preferred.
• Proficient in Microsoft Office.
• Excellent customer service skills.
• Strong organizational and time-management abilities.
• Mechanical aptitude with heavy equipment experience a plus.

Responsibilities

• Initiate and open TSC Service Calls with proper coding and segmentation.
• Close TSC Service Calls as necessary.
• Maintain and code Service Calls for billing.
• Monitor all Service Calls from open to invoice.
• Review daily Service Calls to ensure status is current.
• Coordinate technician hours adhering to guidelines.
• Order parts for service repairs following guidelines.
• Review warranty jobs for applicability and submission.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain paperwork for Service Calls.
• File Service Calls and archive documents.
• Manage outside purchases and P.O. processing.
• Order, receive, and maintain office supplies.
• Manage TSC inventory including vendor orders and bin counts.
• Collaborate with Product Support and other departments on initiatives.
• Seek continuous improvement of TSC processes.

Skills

Customer service

Attention to detail

Planning & organization

Teamwork

Positive attitude

Efficient

Communication

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Ziegler Cat has an opening for a full-time Service Coordinator providing administrative support for the Technology Service Center (TSC) operations personnel. They also manage all related work order and clerical responsibilities involved in service repair operations as they work towards their mission of maximizing uptime for grade control technology customers’ electronic repairs. Hours are 8:00 - 4:30, Monday – Friday at our Bloomington branch location.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation
• Close all TSC Service Calls as necessary
• Maintain and code Service Calls as necessary for proper billing
• Monitor all Service Calls from open to close/invoice
• Review all Service Calls daily to assure that status is current
• Transfer and approve daily technician hours adhering to Product Support guidelines
• Order parts as needed for service repairs following Parts department guidelines
• Review all possible warranty jobs to determine if warranty applies and submit as needed
• Assist with work order maintenance
• Handle COD collections for TSC Service Calls
• Maintain any needed paperwork pertaining to Service Calls
• File Service Calls - including sending documents to be scanned into archive system
• Manage outside purchases (Code P.O., charge out to work order)
• Order, receive, and maintain office supplies for TSC
• Manage TSC inventory including vendor orders and bin counts as needed
• Collaborate with Ziegler Product Support team in support of various initiatives as needed
• Seek continuous improvement of TSC processes for efficient workflow
• Collaborate with other Ziegler and SITECH departments in support of our mission to maximize uptime for our technology customers

Qualifications

• High School Diploma or GED; 2-year degree preferred
• Strong computer skills, including Microsoft Office Suite
• Excellent customer service skills
• Personal Attributes: Positive Attitude, Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
• Mechanical aptitude; experience in heavy equipment, agriculture, or automotive a plus

Minimum Physical Requirements

• Push/pull up to 10 lbs
• Lift/carry up to 50 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, repetitive bending, forward reaching, bin lift
• Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$23.29 to $27.91

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.