Service Coordinator - Technology Service Center

Ziegler Cat; Minneapolis (MN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision and LifeIns.

15 days PTO first year

9 paid holidays

401(k) with company match

HSA contributions

Disability Insurance

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Cat in Bloomington, MN is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center (TSC) operations. You will manage service calls, billing, parts, and documentation to maximize uptime for our customers’ equipment.

Hours are 8:00 - 4:30, Monday – Friday, at our Bloomington branch. Team collaboration and process improvement are encouraged to support the mission across departments.

Qualifications

• High School Diploma or GED; 2-year degree preferred.
• Strong computer skills, including Microsoft Office.
• Excellent customer service skills.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation.
• Close all TSC Service Calls as necessary.
• Maintain and code Service Calls for proper billing.
• Monitor all Service Calls from open to close/invoice.
• Review all Service Calls daily to ensure current status.
• Transfer and approve daily technician hours adhering to guidelines.
• Order parts for service repairs following Parts department guidelines.
• Review warranty jobs to determine applicability and submit as needed.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain paperwork for Service Calls and archive documents.
• Manage outside purchases (Code P.O., charge out to work order).
• Order, receive, and maintain office supplies for TSC.

Skills

Customer service

Strong computer skills

Microsoft Office Suite

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office Suite

Job description

Ziegler Cat has an opening for a full‑time Service Coordinator providing administrative support for the Technology Service Center (TSC) operations personnel. They also manage all related work order and clerical responsibilities involved in service repair operations as they work towards their mission of maximizing uptime for grade control technology customers’ electronic repairs. Hours are 8:00 - 4:30, Monday – Friday at our Bloomington branch location.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation
• Close all TSC Service Calls as necessary
• Maintain and code Service Calls as necessary for proper billing
• Monitor all Service Calls from open to close/invoice
• Review all Service Calls daily to assure that status is current
• Transfer and approve daily technician hours adhering to Product Support guidelines
• Order parts as needed for service repairs following Parts department guidelines
• Review all possible warranty jobs to determine if warranty applies and submit as needed
• Assist with work order maintenance
• Handle COD collections for TSC Service Calls
• Maintain any needed paperwork pertaining to Service Calls
• File Service Calls - including sending documents to be scanned into archive system
• Manage outside purchases (Code P.O., charge out to work order)
• Order, receive, and maintain office supplies for TSC
• Manage TSC inventory including vendor orders and bin counts as needed
• Collaborate with Ziegler Product Support team in support of various initiatives as needed
• Seek continuous improvement of TSC processes for efficient workflow
• Collaborate with other Ziegler and SITECH departments in support of our mission to maximize uptime for our technology customers

Qualifications

• High School Diploma or GED; 2-year degree preferred
• Strong computer skills, including Microsoft Office Suite
• Excellent customer service skills

Personal Attributes

• Positive Attitude, Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
• Mechanical aptitude; experience in heavy equipment, agriculture, or automotive a plus

Minimum physical requirements

• Push/pull up to 10 lbs
• Lift/carry up to 50 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, repetitive bending, forward reaching, bin lift

Working Conditions

Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

About Ziegler

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

Pay range

The pay range for this position is $23.29 to $27.91 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

Equal Opportunity

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What We Can Offer You

• Health, dental/orthodontia, vision & life insurances Paid time off (PTO) – 15 days to start 9 Paid holidays 401(k) contributions & match HSA, Ziegler contributes up to $1000 tax-free annually STD & LTD Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Ongoing training Education assistance Advancement opportunities Safe, clean, and friendly work environment Military Friendly

Military Friendly

Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Build Your Career

Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.