Technology Service Center Coordinator

Ziegler Cat; BLOOMINGTON (MN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

15 days PTO first year

9 paid holidays

401(k) plan with company contribution

HSA (Health Savings Account)

Short-Term and Long-Term Disability

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Cat's Bloomington, MN service center is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center operations and manage work orders for repair services, ensuring uptime for customers.

The role partners with the Product Support team, coordinates service calls from initiation to invoicing, and handles parts, billing, and paperwork to keep operations efficient and accurate.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong computer skills with MS Office.
• Excellent customer service and communication skills.
• Positive attitude, attention to detail, planning and organization, and dependability.

Responsibilities

• Initiate and open all Technology Service Center (TSC) Service Calls with proper coding and segmentation.
• Close all TSC Service Calls as necessary.
• Maintain and code Service Calls as necessary for proper billing.
• Monitor all Service Calls from open to close/invoice.
• Review all Service Calls daily to assure that status is current.
• Transfer and approve daily technician hours adhering to Product Support guidelines.
• Order parts as needed for service repairs following Parts department guidelines.
• Review all possible warranty jobs to determine if warranty applies and submit as needed.
• Assist with work order maintenance.
• Handle COD collections for TSC Service Calls.
• Maintain any needed paperwork pertaining to Service Calls.
• File Service Calls - including sending documents to be scanned into archive system.
• Manage outside purchases (Code P.O., charge out to work order).
• Order, receive, and maintain office supplies for TSC.
• Manage TSC inventory including vendor orders and bin counts as needed.
• Collaborate with Ziegler Product Support team in support of various initiatives as needed.
• Seek continuous improvement of TSC processes for efficient workflow.
• Collaborate with other Ziegler and SITECH departments in support of our mission to maximize uptime for our technology customers.

Skills

Customer service

Microsoft Office

Attention to detail

Planning and organizing

Teamwork

Positive attitude

Efficiency

Dependability

Education

High School Diploma or GED

Associate degree preferred

Job description

Ziegler Cat's Bloomington, MN service center is seeking a full-time Service Coordinator to provide administrative support for the Technology Service Center operations and manage work orders for repair services, ensuring uptime for customers.

The role partners with the Product Support team, coordinates service calls from initiation to invoicing, and handles parts, billing, and paperwork to keep operations efficient and accurate.