Tech-Savvy Wireless Retail Associate

T-Mobile; Stevensville (MD); On-site; USD 22,162 - 31,564; Part time

Job summary

T-Mobile is seeking individuals for retail operations, focusing on customer engagement and technology solutions. This role involves assisting customers with their technology needs in a fast-paced environment, emphasizing strong customer relationships and effective communication.

The ideal candidate will demonstrate sales proficiency, utilize digital tools to enhance customer understanding, and collaborate with team members. A high school diploma or GED and customer service experience are required. The position offers an hourly base pay of $19.50, plus training compensation.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless technology innovations.
• Collaborate with colleagues across channels for a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking individuals for retail operations, focusing on customer engagement and technology solutions. This role involves assisting customers with their technology needs in a fast-paced environment, emphasizing strong customer relationships and effective communication.

The ideal candidate will demonstrate sales proficiency, utilize digital tools to enhance customer understanding, and collaborate with team members. A high school diploma or GED and customer service experience are required. The position offers an hourly base pay of $19.50, plus training compensation.