Wireless Retail Associate - Tech Solutions & Growth

T-Mobile; Brooklawn (NJ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile is hiring for a retail-based role focused on engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment. Qualifications include a High School diploma and 6 months of customer service or sales experience preferred.

Travel is not required. Base pay starts at $19.50/hour with $5 training pay and a guaranteed incentive plan as you

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail-based role focused on engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment. Qualifications include a High School diploma and 6 months of customer service or sales experience preferred.

Travel is not required. Base pay starts at $19.50/hour with $5 training pay and a guaranteed incentive plan as you