Tech-Savvy Support & Training Specialist

eTrigue; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Salary

Benefits

Healthcare

401K

Profit Sharing Plan

PTO

Job summary

eTrigue is seeking a Support Services Specialist in San Jose to provide outstanding customer service and support to both new and existing clients. Responsibilities include training clients, troubleshooting issues, and managing client accounts. The ideal candidate should have excellent communication skills, a detail-oriented mindset, and prefer a background in customer service. This full-time role offers salary, benefits, healthcare, and a positive team environment.

Qualifications

• 1+ years in customer service or related role.
• Detail oriented with strong organizational skills.
• Ability to work independently and in teams.

Responsibilities

• Provide outstanding customer service to clients.
• Conduct initial and ongoing training for clients.
• Assist with client account setup and management.

Skills

Customer service

Communication skills

Problem solving

Technical inclination

Microsoft Excel

Online collaboration tools

Education

Bachelor's degree in marketing, business, computer science, or related area

Job description

eTrigue is seeking a Support Services Specialist in San Jose to provide outstanding customer service and support to both new and existing clients. Responsibilities include training clients, troubleshooting issues, and managing client accounts. The ideal candidate should have excellent communication skills, a detail-oriented mindset, and prefer a background in customer service. This full-time role offers salary, benefits, healthcare, and a positive team environment.