Customer Support Specialist: Empathetic Problem-Solver

Moss; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k plan

Paid time off

Career development

Referral bonuses

Competitive benefits

Job summary

Trescal in San Jose, CA is hiring a Customer Service Representative to deliver top-notch support to our customers via phone, email, and chat. The ideal candidate is friendly, empathetic, and customer-focused, with a passion for helping people and solving problems.

Responsibilities include prompt inquiries, accurate information, troubleshooting, and maintaining detailed records while collaborating with team members to ensure exceptional service. 3–5 years in a similar role is preferred.

Qualifications

• High School diploma, GED, or equivalent.
• Minimum of 3-5 years' experience in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customers.
• Ability to work independently as well as part of a team.

Responsibilities

• Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
• Providing accurate information and solutions to customers' problems
• Troubleshooting technical issues and escalating to appropriate departments when necessary
• Maintaining detailed and accurate customer records
• Working collaboratively with team members to ensure exceptional customer service
• Staying up to date with product knowledge and company policies and procedures

Skills

Customer service experience

Communication skills

Empathy

Problem solving

Team player

Multitasking

Education

High School diploma or GED

Job description

Trescal in San Jose, CA is hiring a Customer Service Representative to deliver top-notch support to our customers via phone, email, and chat. The ideal candidate is friendly, empathetic, and customer-focused, with a passion for helping people and solving problems.

Responsibilities include prompt inquiries, accurate information, troubleshooting, and maintaining detailed records while collaborating with team members to ensure exceptional service. 3–5 years in a similar role is preferred.