Online Software Support Specialist

eTrigue; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Salary

Benefits

Healthcare

401K

Profit Sharing Plan

PTO

Job summary

eTrigue is seeking a Support Services Specialist in San Jose to provide outstanding customer service and support to both new and existing clients. Responsibilities include training clients, troubleshooting issues, and managing client accounts. The ideal candidate should have excellent communication skills, a detail-oriented mindset, and prefer a background in customer service. This full-time role offers salary, benefits, healthcare, and a positive team environment.

Qualifications

• 1+ years in customer service or related role.
• Detail oriented with strong organizational skills.
• Ability to work independently and in teams.

Responsibilities

• Provide outstanding customer service to clients.
• Conduct initial and ongoing training for clients.
• Assist with client account setup and management.

Skills

Customer service

Communication skills

Problem solving

Technical inclination

Microsoft Excel

Online collaboration tools

Education

Bachelor's degree in marketing, business, computer science, or related area

Job description

We are seeking a sharp, tech savvy, service oriented “Support Services Specialist” to work onsite in our Silicon Valley site at eTrigue. www.etrigue.com The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs.

This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment.

You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies.

We work in a really hot market:

• Marketing Automation – with companies like salesforce.com, Marketo, Eloqua already going public.

Support Services responsibilities:

• Provide outstanding customer service to future and existing clients and partners.
• Coordinate the setup and deployment of new client accounts.
• Conduct initial and ongoing training and support to clients and partners.
• Provide first-level troubleshooting and support services for clients.
• Demonstrate a thorough knowledge of the eTrigue Platform and standard practices.
• Assist with list development and list management.
• Assume an active role in developing and enhancing product features.
• Clearly and effectively communicate status of issues with clients and management, in writing and verbally.
• Contribute to a positive and cohesive team.

Requirements:

• Technically inclined, digitally savvy.
• Outstanding people/customer service/phone skills.
• Excellent written and verbal communication skills.
• Logic-minded approach to problem solving.
• Familiarity with WebEx or other online collaboration.
• Thrive in a fast-paced, constantly changing environment.
• Excellent attention to detail; highly organized.
• Strong MS Excel, Word, PPT a must; light html a bonus.

Qualifications:

• Work toward, or completed college degree – ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area.
• 1+ years in customer service or related role.
• Detail oriented.
• Ability to work under pressure.
• Work independently and as part of several teams.
• Develop solutions, take direction from clients and internal staff.
• Ability to focus and maintain level head in busy environment.
• Ambitious, energetic, optimistic and sense of humor.

Offsite, temporary and service organizations are not being considered for this position.

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO.