Client-Facing Software Support Specialist

eTrigue Corporation; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401K

Profit Sharing Plan

PTO

Job summary

A technology company in San Jose is seeking a Support Services professional to provide outstanding customer service to clients. You will coordinate new client setups, conduct training, and provide troubleshooting support. The ideal candidate has a relevant degree, over 1 year of customer service experience, and is detail-oriented. This full-time position offers salary, benefits, and a positive work environment, emphasizing communication and problem-solving skills.

Qualifications

• 1+ years in customer service or a related role required.
• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced, constantly changing environment.

Responsibilities

• Provide outstanding customer service to future and existing clients.
• Coordinate setup and deployment of new client accounts.
• Conduct ongoing training and support for clients and partners.

Skills

Customer service excellence

Excellent communication skills

Problem-solving logic

MS Excel proficiency

Organizational skills

Education

B.A. or B.S. degree in marketing, business, computer science, web development

Tools

WebEx

MS Word

MS PowerPoint

Job description

A technology company in San Jose is seeking a Support Services professional to provide outstanding customer service to clients. You will coordinate new client setups, conduct training, and provide troubleshooting support. The ideal candidate has a relevant degree, over 1 year of customer service experience, and is detail-oriented. This full-time position offers salary, benefits, and a positive work environment, emphasizing communication and problem-solving skills.