Online Software Support Specialist

eTrigue Corporation; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401K

Profit Sharing Plan

PTO

Job summary

A technology company in San Jose is seeking a Support Services professional to provide outstanding customer service to clients. You will coordinate new client setups, conduct training, and provide troubleshooting support. The ideal candidate has a relevant degree, over 1 year of customer service experience, and is detail-oriented. This full-time position offers salary, benefits, and a positive work environment, emphasizing communication and problem-solving skills.

Qualifications

• 1+ years in customer service or a related role required.
• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced, constantly changing environment.

Responsibilities

• Provide outstanding customer service to future and existing clients.
• Coordinate setup and deployment of new client accounts.
• Conduct ongoing training and support for clients and partners.
• Provide first level troubleshooting and support services for clients.
• Demonstrate a thorough knowledge of the eTrigue Platform and standard practices.
• Assist with list development and list management.
• Develop and enhance product features in collaboration with teams.
• Communicate status of issues clearly with clients and management, in writing and verbally.
• Contribute to a positive and cohesive team.

Skills

Customer service excellence

Excellent communication skills

Problem-solving logic

MS Excel proficiency

Organizational skills

Attention to detail

MS Excel

MS Word

PowerPoint

HTML basics

Education

B.A. or B.S. degree in marketing, business, computer science, web development

1+ years customer service

Detail oriented

Tools

WebEx

MS Word

MS PowerPoint

HTML basics

Job description

Support Services responsibilities

• Provide outstanding customer service to future and existing clients and partners
• Coordinate the setup and deployment of new client accounts
• Conduct initial and ongoing training and support to clients and partners
• Provide first level troubleshooting and support services for clients
• Demonstrate a thorough knowledge of the eTrigue Platform and standard practices
• Assist with list development and list management
• Assume an active role in developing and enhancing product features
• Clearly and effectively communicate status of issues with clients and management, in writing and verbally
• Contribute to a positive and cohesive team

Requirements

• Technically inclined, digitally savvy
• Excellent written and verbal communication skills
• A logic-minded approach to problem solving
• Familiarity with WebEx or other online collaboration
• Thrive in a fast-paced, constantly changing environment
• Excellent attention to detail; highly organized
• Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications

• Work toward, or completed college degree - ideallyB.A. or B.S. degree in marketing, business, computer science, web development, or related area
• 1+ years in customer service or related role
• Detail oriented
• Ability to work under pressure
• Work independently and as part of several teams
• Develop solutions, take direction from clients and internal staff
• Ability to focus and maintain level head in busy environment
• Ambitious, energetic, optimistic and sense of humor

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at www.etrigue.com/careers