Weekend Tech Support & Troubleshooting Pro

Armstrong Group; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Gym membership

Discounted cafeteria

Training opportunities

Great company culture

Job summary

Armstrong Group seeks a Customer Service Representative to handle inbound calls and diagnose technical issues across devices, guiding customers with calm, clear explanations. The role emphasizes empathy, problem solving, and promoting tailored product solutions to enhance safety and satisfaction.

You will join a family-owned organization with diverse brands, including Armstrong Utilities and Guardian Protection, offering competitive benefits and ongoing training in a fast-paced,

Qualifications

• Experience handling inbound customer calls and resolving issues.
• Ability to diagnose technical issues across devices and platforms.
• Willingness to learn new products and systems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending product solutions to drive sales.
• Support an ever-changing tech industry with proactive help and guidance.

Skills

Troubleshooting

Communication

Empathy

Multitasking

Job description

Armstrong Group seeks a Customer Service Representative to handle inbound calls and diagnose technical issues across devices, guiding customers with calm, clear explanations. The role emphasizes empathy, problem solving, and promoting tailored product solutions to enhance safety and satisfaction.

You will join a family-owned organization with diverse brands, including Armstrong Utilities and Guardian Protection, offering competitive benefits and ongoing training in a fast-paced,