Customer Service Representative - Troubleshooting Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Discounted services

PerkSpot benefits

Day one medical, dental, vision

401K and more

Paid time-off + holidays

On-site gym membership

Discounted cafeteria

Ongoing training

Growth-focused culture

Job summary

The Armstrong Group is seeking a Customer Service Representative to handle inbound calls, diagnose technical issues, and guide customers through real-time solutions. You will educate customers on safe product usage and tailor recommendations to drive satisfaction and loyalty.

Join a team that values growth, teamwork, and integrity, with continuous training and opportunities for advancement in a technology-driven organization.

Qualifications

• Excellent communication and phone presence.
• Proven ability to troubleshoot software, hardware and connectivity issues.
• Desire to learn and help customers, especially in a fast-paced setting.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through real-time step-by-step solutions.
• Promote safety by educating customers and tailoring product recommendations.
• Support a technology-driven business with ongoing learning and adaptation.

Skills

Strong communication

Troubleshooting

Patience

multitasking

Customer focus

Job description

Schedule: 2:45p - 11:15p, will work weekendsAre you the go-to problem solver in your circle? Do you thrive on helping others navigate technical hiccups with patience and clarity? Due to the growing demand for smart home security solutions, we’re seeking Customer Service Representatives with strong troubleshooting skills. In this role, you’ll be the first line of support for customers experiencing issues with our products and services—turning confusion into confidence with every call.We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.What's in it for you:Competitive hourly wage with discounted services and PerkSpot benefitsDay one benefits: Medical, dental, vision, 401K and moreGenerous paid time-off plus ten additional paid holidaysFree on-site gym membership and a discounted cafeteriaContinuous training that sets you up for success—and advancementAn amazing culture that values growth, teamwork, and integrityWhat you’ll be doing:Handle inbound customer calls with professionalism and empathyDiagnose and resolve technical issues across a range of devices and platformsWalk customers through step-by-step solutions in real timePromote safety by educating customers and recommending tailored product solutions to drive salesSupport an ever-changing industry that is fueled by technologyWhat you'll need:Strong communication skills with a calm, clear phone presenceProven ability to troubleshoot technical issues (software, hardware, connectivity)A passion for technology and a desire to learnAbility to multitask and stay organized in a fast-paced settingA genuine desire to help people and solve problemsIf you're ready to turn frustration into relief and make someone's day better with every interaction, we want to hear from you. Apply today and bring your troubleshooting talents to a team that values your skills and your voice.Who We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.