Smart Home Tech Support & Troubleshooting Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Discounted services

PerkSpot benefits

Day one medical, dental, vision

401K and more

Paid time-off + holidays

On-site gym membership

Discounted cafeteria

Ongoing training

Growth-focused culture

Job summary

The Armstrong Group is seeking a Customer Service Representative to handle inbound calls, diagnose technical issues, and guide customers through real-time solutions. You will educate customers on safe product usage and tailor recommendations to drive satisfaction and loyalty.

Join a team that values growth, teamwork, and integrity, with continuous training and opportunities for advancement in a technology-driven organization.

Qualifications

• Excellent communication and phone presence.
• Proven ability to troubleshoot software, hardware and connectivity issues.
• Desire to learn and help customers, especially in a fast-paced setting.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through real-time step-by-step solutions.
• Promote safety by educating customers and tailoring product recommendations.
• Support a technology-driven business with ongoing learning and adaptation.

Skills

Strong communication

Troubleshooting

Patience

multitasking

Customer focus

Job description

The Armstrong Group is seeking a Customer Service Representative to handle inbound calls, diagnose technical issues, and guide customers through real-time solutions. You will educate customers on safe product usage and tailor recommendations to drive satisfaction and loyalty.

Join a team that values growth, teamwork, and integrity, with continuous training and opportunities for advancement in a technology-driven organization.