Tech-Forward Service Experience Advocate

Micro Center; Fairfax (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Tuition reimbursement

Paid time off

401k plan

Job training

Career advancement

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. This role blends basic technical understanding with strong interpersonal skills to guide customers through service intake and solution recommendations, emphasizing high-touch engagement and value-added services.

This entry-level opportunity rewards performance with pay and commission opportunities, suitable for those with sales, hospitality, or retail

Qualifications

• High school diploma or equivalent.
• No prior technical experience required.
• Strong preference for candidates with customer-facing commissioned sales, hospitality, or retail experience.
• Demonstrated ability to build rapport and explain services clearly and professionally.

Responsibilities

• Serve as the trusted contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively and guide customers through service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, and ESET in a consultative manner.
• Communicate estimated pricing, timelines, and expectations at check-in.
• Assist in basic troubleshooting and route work orders to service queues.
• Process service and point-of-sale transactions accurately.
• Maintain attachment rates and productivity standards.
• Stay informed of promotions and attachment opportunities.
• Provide timely, professional updates to customers on service status.
• Obtain required certifications as directed by management.

Skills

Customer service

Communication

Sales experience

Interpersonal skills

Education

High School diploma or equivalent

Tools

POS systems

Job description

Micro Center is seeking a self-motivated Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. This role blends basic technical understanding with strong interpersonal skills to guide customers through service intake and solution recommendations, emphasizing high-touch engagement and value-added services.

This entry-level opportunity rewards performance with pay and commission opportunities, suitable for those with sales, hospitality, or retail