Tech-Savvy Service Advisor – Elevate Car Care & Loyalty

AutoNation; Tampa (FL); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health/dental/vision insurance

401k matching

Employee discounts and purchase plans

YouDecide deals (discount portal)

Résumé du poste

AutoNation in Tampa, FL, seeks a Service Advisor to bridge between technicians and customers, translating technician recommendations into clear guidance and upsell opportunities to keep vehicles safe. You will manage appointments, communicate timelines, and drive service excellence daily.

Role emphasizes customer experience, goal attainment, and teamwork with service staff, while leveraging technology to support maintenance planning and follow-up communications.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsabilités

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers and determine vehicle needs based on information, walk-arounds, inspections and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost/time estimates and transparency.
• Communicate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers on status and satisfaction.

Description du poste

AutoNation in Tampa, FL, seeks a Service Advisor to bridge between technicians and customers, translating technician recommendations into clear guidance and upsell opportunities to keep vehicles safe. You will manage appointments, communicate timelines, and drive service excellence daily.

Role emphasizes customer experience, goal attainment, and teamwork with service staff, while leveraging technology to support maintenance planning and follow-up communications.