Tech-Savvy Retail Associate: Growth & Stock Grants

T-Mobile; Wauwatosa (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in our retail stores, demonstrating technology and service plans and guiding shoppers through their journey with friendly, knowledgeable service. The role includes on-the-job training and pathways to the Mobile Expert role, with an annual incentive target of $18,000 and a guaranteed earnings rate of $20/hour including incentives.

We offer competitive benefits such as medical, dental and vision insurance, a 401(k), employee stock grants

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in our retail stores, demonstrating technology and service plans and guiding shoppers through their journey with friendly, knowledgeable service. The role includes on-the-job training and pathways to the Mobile Expert role, with an annual incentive target of $18,000 and a guaranteed earnings rate of $20/hour including incentives.

We offer competitive benefits such as medical, dental and vision insurance, a 401(k), employee stock grants