Tech-Savvy Retail Associate — Stock Grant Eligible

T-Mobile; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Discounts on mobile service

Job summary

T-Mobile retail role focuses on engaging customers, explaining technology and service options, and guiding shoppers through their purchasing journey. The position emphasizes building product knowledge, utilizing digital tools, and delivering excellent customer experiences in a fast-paced environment.

Employees receive competitive base pay, training pay, and opportunities for incentives, stock grants, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile retail role focuses on engaging customers, explaining technology and service options, and guiding shoppers through their purchasing journey. The position emphasizes building product knowledge, utilizing digital tools, and delivering excellent customer experiences in a fast-paced environment.

Employees receive competitive base pay, training pay, and opportunities for incentives, stock grants, and a comprehensive benefits package.