Tech-Savvy CX Rep: Order & Support

Tessco; Eden Prairie (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K plan with company match

Comprehensive medical, dental, vision plans

Tuition subsidy for skill development

Job summary

Tessco is seeking a Customer Experience Representative in Eden Prairie, United States. This role involves managing the sales order process and providing excellent customer support through various channels.

The ideal candidate will have a Bachelor’s degree in Business or Marketing, with at least 2 years in Customer Service for technical products. Competitive salary of $55,000 - $65,000, along with benefits including 401K and medical plans.

Qualifications

• 2+ years of experience in Customer Service with technical products.
• Strong background in IP Networking and Wireless Data Technologies.
• Excellent verbal and written communication skills.

Responsibilities

• Manage sales order process including accurate order entry.
• Assist with customer inquiries and maintain relationships.
• Work with sales on new account setups and maintain forecasts.

Skills

Customer Service

Technical Product Knowledge

Communication Skills

CRM Skills

Organizational Skills

Education

Bachelor’s degree in Business or Marketing/Sales

Associate’s degree with 5 years relevant experience

Tools

Microsoft Office Suite

CRM Software

Job description

Tessco is seeking a Customer Experience Representative in Eden Prairie, United States. This role involves managing the sales order process and providing excellent customer support through various channels.

The ideal candidate will have a Bachelor’s degree in Business or Marketing, with at least 2 years in Customer Service for technical products. Competitive salary of $55,000 - $65,000, along with benefits including 401K and medical plans.