Customer Experience & Orders Specialist

Tessco, LLC; Reno (NV); On-site; USD 57,308,160 - 65,904,384; Full time

Benefits offered by this job

401K with a company match

Medical, dental, vision, and Rx plans

Tuition subsidy

Job summary

Tessco, LLC is seeking a Customer Service Representative in Reno, NV to join our team. You will respond to customer inquiries by phone, chat, and email, convert inquiries into orders, and work with cross-functional teams to resolve issues.

No relocation required; on-site at Reno location. The role emphasizes a professional demeanor, strong communication, problem solving, and a customer-first mindset, with training in NetSuite and opportunities for growth.

Qualifications

• Professional and pleasant phone demeanor.
• Strong rapport and quick connections with customers.
• Excellent verbal and written communication skills.
• A customer-first problem-solver with follow-up skills.
• Ability to multi-task and adapt to rapid changes.
• Detail-oriented with solid follow-through.
• Bachelor's degree or equivalent experience preferred.
• Bonus points for prior call center or customer support work.

Responsibilities

• Handle queue calls, Tessco.com live chats, and emails promptly and professionally.
• Deliver an exceptional customer experience on every interaction.
• Process NetSuite pre- and post-sale cases after training.
• Support Tessco.com customers and convert inquiries into orders.
• Accurately quote and process orders using established processes.
• Collaborate with teammates to provide solutions.
• Mentor new team members for smooth onboarding.
• Travel for trainings as needed.

Skills

Phone etiquette

Rapport building

Verbal communication

Problem solving

Attention to detail

Multi-tasking

Active listening

Education

Bachelor's degree or equivalent experience

Job description

Tessco, LLC is seeking a Customer Service Representative in Reno, NV to join our team. You will respond to customer inquiries by phone, chat, and email, convert inquiries into orders, and work with cross-functional teams to resolve issues.

No relocation required; on-site at Reno location. The role emphasizes a professional demeanor, strong communication, problem solving, and a customer-first mindset, with training in NetSuite and opportunities for growth.