Hybrid Customer Support Specialist — Reno

TESSCO Inc; Nevada (IA); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Medical, dental, vision plans

Tuition subsidy

Job summary

Tessco Inc. in Reno, NV seeks a Customer Service Representative to join our Call Center team. You will respond to inquiries via phone, email, and live chat, convert inquiries into orders, and collaborate across teams to resolve issues.

We value a friendly, patient demeanor, strong communication, and the ability to multitask in a fast-paced environment. Bachelor's degree is preferred; prior call center experience is a plus. Training on NetSuite provided. Travel for trainings may be required.

Qualifications

• Professional and pleasant phone demeanor.
• Great at building rapport and making connections quickly.
• Excellent verbal and written communication skills.
• A natural problem solver with a customer first mindset.
• Strong attention to detail and good follow up skills.
• Ability to multi-task and respond to rapid change.
• Demonstrate empathetic active listening skills.
• Bachelor's degree or equivalent experience preferred.
• Bonus points if you have worked in a call center or customer support role.

Responsibilities

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers.
• Provide an exceptional customer experience on each call or interaction.
• Process NetSuite pre- and post-sale cases (we will train you).
• Provide Tessco.com support to customers.
• Convert inquiries into orders while promoting Tesscos value proposition in all customer correspondence.
• Process quotes and orders accurately and timely using our solid processes.
• Collaborate with team members to get customers the solution they need.
• Mentor new team members for smooth and efficient onboarding.
• Possible travel for trainings as needed.

Skills

Phone etiquette

Rapport building

Verbal communication

Written communication

Multitasking

Empathetic listening

Detail oriented

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

NetSuite

Job description

Tessco Inc. in Reno, NV seeks a Customer Service Representative to join our Call Center team. You will respond to inquiries via phone, email, and live chat, convert inquiries into orders, and collaborate across teams to resolve issues.

We value a friendly, patient demeanor, strong communication, and the ability to multitask in a fast-paced environment. Bachelor's degree is preferred; prior call center experience is a plus. Training on NetSuite provided. Travel for trainings may be required.