Tech-Savvy Customer Support Specialist

Keystone Elite Solutions; Albuquerque (NM); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Professional development

Descripción de la vacante

Keystone Elite Solutions in Albuquerque, NM is seeking a Customer Service Representative who handles client inquiries by phone, email, and chat, providing technical assistance and documenting interactions to ensure high-quality service.

The role requires strong communication, IT awareness, CRM familiarity, and the ability to collaborate with sales and technical support. The office environment is collaborative, with opportunities for professional development and growth.

Formación

• Requires strong communication skills and ability to handle inquiries.
• Basic understanding of IT services.
• Experience with CRM systems is a plus.
• Ability to work with cross-functional teams.
• Proficient computer skills and problem-solving abilities.

Responsabilidades

• Answer and resolve customer inquiries promptly by phone, email, and chat.
• Provide technical assistance and document interactions.
• Elevate complex issues to appropriate teams and follow up for resolution.
• Collaborate with sales and technical support for seamless experiences.
• Stay informed about products and industry trends to advise customers.
• Adhere to company policies and procedures and meet deadlines.
• High school diploma or equivalent experience; related customer service experience preferred.

Conocimientos

Strong communication

IT service understanding

CRM systems familiarity

Team collaboration

Problem solving

Educación

High school diploma or equivalent

Herramientas

CRM systems

Help desk software

Descripción del empleo

Keystone Elite Solutions in Albuquerque, NM is seeking a Customer Service Representative who handles client inquiries by phone, email, and chat, providing technical assistance and documenting interactions to ensure high-quality service.

The role requires strong communication, IT awareness, CRM familiarity, and the ability to collaborate with sales and technical support. The office environment is collaborative, with opportunities for professional development and growth.