Customer Service Rep

Keystone Elite Solutions; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Keystone Elite Solutions in Albuquerque, NM is seeking a Customer Service Representative who handles client inquiries by phone, email, and chat, providing technical assistance and documenting interactions to ensure high-quality service.

The role requires strong communication, IT awareness, CRM familiarity, and the ability to collaborate with sales and technical support. The office environment is collaborative, with opportunities for professional development and growth.

Qualifications

• Requires strong communication skills and ability to handle inquiries.
• Basic understanding of IT services.
• Experience with CRM systems is a plus.
• Ability to work with cross-functional teams.
• Proficient computer skills and problem-solving abilities.

Responsibilities

• Answer and resolve customer inquiries promptly by phone, email, and chat.
• Provide technical assistance and document interactions.
• Elevate complex issues to appropriate teams and follow up for resolution.
• Collaborate with sales and technical support for seamless experiences.
• Stay informed about products and industry trends to advise customers.
• Adhere to company policies and procedures and meet deadlines.
• High school diploma or equivalent experience; related customer service experience preferred.

Skills

Strong communication

IT service understanding

CRM systems familiarity

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Job description

Keystone Elite Solutions, a leading technology and IT services company, is hiring a Customer Service Representative in Albuquerque, NM. This full-time position involves handling client inquiries and issues, ensuring their needs are met with high-quality service and support.

As a Customer Service Rep, you will respond to client inquiries via phone, email, and chat, provide technical assistance, and document all interactions. You will also elevate complex issues to the appropriate teams and follow up to ensure client satisfaction.

You will work in a collaborative environment with the Customer Service team and other departments. The office is located in Albuquerque, NM, in a modern, tech-focused setting.

The annual salary for this position varies between $42,000 and $57,770. The comprehensive benefits package encompasses health insurance, which covers a wide range of medical services, including doctor visits, hospital stays, and prescription medications. Additionally, the company offers retirement plans, such as a 401(k) or pension scheme, to help employees save and invest for their future. Furthermore, the role includes opportunities for professional development, which may involve training programs, workshops, or certifications to enhance skills and advance in the career.

To be successful in this role, you should have previous customer service experience, strong communication skills, and a basic understanding of IT services. Proficiency in English is required, and familiarity with CRM systems is a plus.

• Answer and resolve customer inquiries and complaints promptly and accurately.
• Maintain a high level of customer satisfaction by providing excellent service and support.
• Document and track customer interactions and issues for future reference.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Stay informed about company products, services, and industry trends to provide informed advice to customers.
• Adhere to company policies and procedures to maintain a professional and efficient work environment.
• High school diploma or equivalent experience.
• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using computer software and tools commonly used in customer service, such as CRM systems and help desk software.
• Excellent problem-solving and decision-making skills.
• Knowledge of the technology and IT services industry is a plus.
• Ability to work independently and as part of a team.