Customer Service Specialist

Ultimate Staffing; San Mateo (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Specialist to support customers through the entire order lifecycle for a client in California. The role emphasizes problem solving, relationship building, and learning complex products in a fast-paced tech environment.

This is a full-time, contract-to-hire opportunity based in San Mateo, CA. The position entails coordinating with cross-functional teams, providing timely updates, and delivering excellent customer service.

Qualifications

• 2+ years of customer service, customer support, or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Strong Microsoft Office skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning technical products and terminology.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Skills

Communication

Problem-solving

Multitasking

Learning new products

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365 (D365)

Job description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Specialist to join their client's team in California. This exciting opportunity is with a leading technology company that serves the scientific, industrial, medical, and manufacturing markets. The role involves supporting customers throughout the order lifecycle, making it ideal for someone who enjoys problem-solving, building relationships, and learning about complex products and applications.

Responsibilities

• Process customer orders from entry through delivery.
• Serve as a primary point of contact for customer inquiries.
• Coordinate with sales, operations, production, shipping, finance, and technical teams.
• Support service requests, repairs, and returns.
• Maintain accurate customer and order information in Salesforce.
• Provide proactive updates and exceptional customer service.
• Help identify opportunities to improve processes and customer experience.

Qualifications

• 2+ years of customer service, customer support, or order management experience.
• Experience with order entry and order processing.
• Salesforce experience required.
• Strong Microsoft Office skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning technical products and terminology.

Preferred Experience

• Experience in manufacturing, technology, semiconductor, medical device, or industrial environments.
• Familiarity with Microsoft Dynamics 365 (D365).
• Experience with RMA, repair, service, or warranty support.
• Bilingual in Spanish.
• Bachelor's degree.

Ideal Candidate

• Curious and eager to learn.
• Customer-focused and solutions-oriented.
• Collaborative and team-driven.
• Detail-oriented and organized.
• Comfortable supporting customers in a technical product environment.

This is an excellent opportunity to join a growing organization that provides comprehensive training, long-term career potential, and exposure to innovative products supporting a wide range of industries.

Required Work Hours

Monday through Friday, 8:30 AM - 5:00 PM.

Benefits

Pay range is $25.00 to $30.00 per hour, based on experience.

Additional Details

This position is a full-time, contract-to-hire opportunity located in San Mateo, CA.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.