Customer Order & Service Specialist (Temp-to-Hire)

Ocean Optics; California; On-site; USD 33,000 - 36,000; Full time

Job summary

Ocean Optics is seeking a Customer Service Specialist in San Mateo, CA. The role supports customers from inquiry to delivery, coordinating with sales, operations, and the service team to ensure a smooth experience.

A 2+ year track record, Salesforce expertise, and a customer‑focused attitude are essential. The ideal candidate will be fluent in English, possess strong planning and communication skills, and thrive in a fast‑paced, global environment.

Qualifications

• 2+ years of experience managing customer orders, order processing, and customer interactions.
• Experience with Salesforce, Office 365, and D365.
• Self-starter with a track record of exceptional performance and goal achievement.
• Strong interpersonal and collaboration skills with a love for customer interaction.
• Enjoys working in a global team environment and collaborating across cultures.
• Excellent planning, communication, analytical, and attention to detail.
• Ability to deal with ambiguity and drive for clarity.
• Bias for action, sense of urgency to deliver results.
• High standard of ethics and integrity.
• Bachelor’s degree or higher preferred.
• Fluency in English.

Responsibilities

• Book customer orders accurately and support the full order process from entry through delivery.
• Act as a key customer contact and ensure timely, professional communication.
• Coordinate with Sales, Operations, Finance, Production, Shipping, and the global CS team.
• Support service-related customer requests, including repairs and calibrations.
• Build strong relationships with customers and internal stakeholders.
• Improve processes and deliver a better customer experience.
• Maintain accurate customer and order information in systems.
• Other duties as assigned.

Skills

English (Fluent)

Customer service

Communication

Education

Bachelor’s degree or higher

Tools

Salesforce

Office 365

D365

Job description

Ocean Optics is seeking a Customer Service Specialist in San Mateo, CA. The role supports customers from inquiry to delivery, coordinating with sales, operations, and the service team to ensure a smooth experience.

A 2+ year track record, Salesforce expertise, and a customer‑focused attitude are essential. The ideal candidate will be fluent in English, possess strong planning and communication skills, and thrive in a fast‑paced, global environment.