Tech-Savvy Customer Experience Specialist

Celerity Staffing; Town of Cottage Grove (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Celerity Staffing is seeking a Customer Support Specialist in Wisconsin. You will troubleshoot hardware, software, and connectivity issues while assisting customers with account access, product usage, and technical questions.

You’ll handle shipping, returns, cancellations, and warranties, documenting interactions in internal systems and following processes to solve unique issues. The role emphasizes problem solving, attention to detail, and the ability to navigate multiple systems in a

Qualifications

• Strong communication skills (phone & email).
• Ability to multitask and navigate multiple systems.
• Problem solving mindset with attention to detail.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Assist customers with account access, product usage, and technical questions
• Handle order related inquiries including shipping, returns, cancellations, and warranties
• Document interactions and resolutions in internal systems
• Follow established processes while using critical thinking to solve unique issues
• Identify trends and escalate recurring concerns

Skills

Strong communication

Multi-tasking

Problem solving

Tech-savviness

Job description

Celerity Staffing is seeking a Customer Support Specialist in Wisconsin. You will troubleshoot hardware, software, and connectivity issues while assisting customers with account access, product usage, and technical questions.

You’ll handle shipping, returns, cancellations, and warranties, documenting interactions in internal systems and following processes to solve unique issues. The role emphasizes problem solving, attention to detail, and the ability to navigate multiple systems in a