Customer Support Specialist: Tech-Savvy Troubleshooter

Open Dealer Exchange, LLC; Southfield (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

700Credit is seeking a Customer Support Specialist in Southfield, MI to diagnose issues and provide timely resolutions for end users, ensuring clear and professional guidance for login problems, website navigation, and other user needs.

You will document interactions, escalate complex cases, follow up with customers, and collaborate with sales, compliance, and implementation to ensure satisfaction and opportunities for cross-sell. The role supports continual growth and customer retention.

Qualifications

• 1 to 3 years of client-facing or customer service experience.
• High school diploma or equivalent; bachelor's degree preferred.
• Ability to stay focused while managing multiple priorities.
• Strong team player who can work independently when needed.
• Excellent interpersonal and client relationship-building skills.
• Experience with case management systems and CRM tools is a plus.
• Comfortable in a structured, performance-driven environment with high ethics.
• Exceptional verbal and written communication skills.
• Confident and professional phone presence.

Responsibilities

• Provide front-line customer interaction and support across inquiries and service requests.
• Diagnose issues and provide timely resolutions for login and navigation problems.
• Document all customer interactions accurately in the case management tool.
• Escalate complex issues to Level 2 support when needed.
• Perform follow-up communication and callbacks to ensure resolution.
• Manage case queue and strive to meet team performance metrics.
• Stay up-to-date with system updates and product enhancements.
• Collaborate with sales, compliance, and implementation teams to resolve issues.
• Identify potential leads for the sales team during support interactions.
• Participate in after-hours support coverage as required.

Skills

Customer service

CRM tools

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

700Credit is seeking a Customer Support Specialist in Southfield, MI to diagnose issues and provide timely resolutions for end users, ensuring clear and professional guidance for login problems, website navigation, and other user needs.

You will document interactions, escalate complex cases, follow up with customers, and collaborate with sales, compliance, and implementation to ensure satisfaction and opportunities for cross-sell. The role supports continual growth and customer retention.