Construction CX Specialist — On-Site, Growth & Impact

Ultipro; City of Pewaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid holidays

Tuition Reimbursement

Annual bonuses

Job summary

Werner Electric Supply in Wisconsin is seeking a Customer Experience Specialist to serve as a liaison between customers and Sales, ensuring an outstanding experience from inquiry to order fulfillment. You will manage multiple requests via phone, email, and website, build positive relationships, and coordinate with Sales, Product, Pricing, Purchasing, and Operations to deliver timely solutions.

The role requires 2–5 years in customer service, proficiency with Microsoft Office, and a willingness

Qualifications

• 2–5 years of customer service experience in a fast-paced office environment.
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Establish positive customer relationships through professional and efficient communication.
• Process and manage multiple customer requests via inbound calls, emails, and website.
• Review daily reports to manage open orders and prioritize urgent requests.
• Collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services.
• Suggest complementary products or upgrades and discuss alternatives as needed.
• Maintain understanding of products/services to address inquiries.
• Engage with vendor partners to obtain current lead times and pricing.
• Cross-reference products and select part numbers based on customer specs.

Skills

Customer service

Communication

Time management

Tools

Microsoft Office

ERP systems

Knowledge Management platforms

Job description

Werner Electric Supply in Wisconsin is seeking a Customer Experience Specialist to serve as a liaison between customers and Sales, ensuring an outstanding experience from inquiry to order fulfillment. You will manage multiple requests via phone, email, and website, build positive relationships, and coordinate with Sales, Product, Pricing, Purchasing, and Operations to deliver timely solutions.

The role requires 2–5 years in customer service, proficiency with Microsoft Office, and a willingness