AI-Powered Customer Support Specialist

Direct Supply; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous benefits

Job summary

Direct Supply in Milwaukee, Wisconsin seeks a Customer Support Specialist to deliver exceptional support via phone, email, and other channels. You will navigate our systems, update data, and optimize platform use, using AI-assisted tools to improve efficiency and insights.

This role emphasizes rapid issue resolution, data accuracy, and cross-functional collaboration. The candidate should have a proven customer service track record, experience with AI-powered tools, and a background in managing

Qualifications

• Proven track record of delivering exceptional customer service.
• Experience with AI-powered customer support tools or automation is a plus.
• Background in database management and maintaining large datasets.
• Experience with ticketing software such as Zendesk.

Responsibilities

• Provide high-quality customer support to internal and external users, ensuring timely resolution aligned with SLA standards.
• Address incoming supplier and customer requests through the ticketing system, phone, and email, adhering to SLA requirements.
• Utilize AI-assisted automation for efficient execution and review of configuration updates.
• Perform customer data updates using operational tools.
• Support various functions within the DSSI Operations team as needed.
• Gather and document insights from customer interactions to improve processes.

Skills

Customer value

Communication

Ambiguity management

Problem solving

AI and technology

Conflict mediation

Microsoft Word

Excel

Education

Associate’s or Bachelor’s degree in technology or related field

Tools

Zendesk

Ticketing system

Job description

Direct Supply in Milwaukee, Wisconsin seeks a Customer Support Specialist to deliver exceptional support via phone, email, and other channels. You will navigate our systems, update data, and optimize platform use, using AI-assisted tools to improve efficiency and insights.

This role emphasizes rapid issue resolution, data accuracy, and cross-functional collaboration. The candidate should have a proven customer service track record, experience with AI-powered tools, and a background in managing