Electrical Technical Support Specialist

The Vollrath Company; Sheboygan (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading food service company in Sheboygan, Wisconsin, is seeking a Customer Service Representative - Technical to provide vital technical support for their products. The ideal candidate will possess strong communication skills, a background in technical services, and a passion for customer experience. This full-time position requires the ability to troubleshoot technical issues and manage customer inquiries effectively.

Qualifications

• Experience with diagnosing technical issues and assisting customers.
• Ability to work accurately under pressure.
• Demonstrable passion for customer service.

Responsibilities

• Provide effective support to customers.
• Manage case documents and troubleshoot product issues.
• Work collaboratively with cross-functional teams.

Skills

Technical Service call center experience

Superior telephone skills

Strong organizational abilities

Strong computer skills

Teamwork

Education

Bachelor’s Degree in Business, Supply Chain or related field

Tools

Microsoft Office

ERP system experience

Job description

A leading food service company in Sheboygan, Wisconsin, is seeking a Customer Service Representative - Technical to provide vital technical support for their products. The ideal candidate will possess strong communication skills, a background in technical services, and a passion for customer experience. This full-time position requires the ability to troubleshoot technical issues and manage customer inquiries effectively.