Customer Support Specialist

Celerity Staffing; Town of Cottage Grove (WI); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Celerity Staffing is seeking a Customer Support Specialist in Wisconsin. You will troubleshoot hardware, software, and connectivity issues while assisting customers with account access, product usage, and technical questions.

You’ll handle shipping, returns, cancellations, and warranties, documenting interactions in internal systems and following processes to solve unique issues. The role emphasizes problem solving, attention to detail, and the ability to navigate multiple systems in a

Qualificações

• Strong communication skills (phone & email).
• Ability to multitask and navigate multiple systems.
• Problem solving mindset with attention to detail.

Responsabilidades

• Troubleshoot hardware, software, and connectivity issues
• Assist customers with account access, product usage, and technical questions
• Handle order related inquiries including shipping, returns, cancellations, and warranties
• Document interactions and resolutions in internal systems
• Follow established processes while using critical thinking to solve unique issues
• Identify trends and escalate recurring concerns

Conhecimentos

Strong communication

Multi-tasking

Problem solving

Tech-savviness

Descrição da oferta de emprego

Looking for a role where you can put your problem solving skills to work and help customers every day?

We’re hiring Customer Support Specialists to support a growing, tech-driven company with innovative products and digital services.

This is a great opportunity for someone who enjoys troubleshooting, working with technology, and delivering a high quality customer experience in a fast paced environment.

What You’ll Do

As a key part of the customer experience team, you’ll:

• Troubleshoot hardware, software, and connectivity issues
• Assist customers with account access, product usage, and technical questions
• Handle order related inquiries including shipping, returns, cancellations, and warranties
• Document interactions and resolutions in internal systems
• Follow established processes while using critical thinking to solve unique issues
• Identify trends and escalate recurring concerns

Why You’ll Like This Role

• Gain hands on experience with modern technology and systems
• Work in a collaborative, team focused environment
• Build valuable customer service and technical support skills
• Be part of a company focused on continuous improvement and innovation

What You Bring

• Strong communication skills (phone & email)
• Ability to multitask and navigate multiple systems
• Problem solving mindset with attention to detail
• Comfort working with technology and learning new tools