Community Solutions Support & Upgrades Specialist

Spectrum Community Solutions; Greensboro (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Spectrum Community Solutions is seeking a customer service representative in Greensboro, NC area to guide customers through Spectrum's services. You will troubleshoot Video, Internet, and Streaming issues, handle activation, billing, and account updates, and build lasting relationships with customers.

Ideal candidates excel in communication, problem solving, and using billing systems, with a high school diploma and English proficiency.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.
• Quick thinking, goal orientation and determination.
• Strong follow-up, accuracy, multitasking and attention to detail.
• Positive phone demeanor and excellent customer service.
• Ability to use PC and Microsoft Office Suite.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

English fluency

Product knowledge

Billing systems

Communication

Problem solving

PC & Office

Account management

Phone demeanor

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Intranet systems

Spectrum tools

Job description

Spectrum Community Solutions is seeking a customer service representative in Greensboro, NC area to guide customers through Spectrum's services. You will troubleshoot Video, Internet, and Streaming issues, handle activation, billing, and account updates, and build lasting relationships with customers.

Ideal candidates excel in communication, problem solving, and using billing systems, with a high school diploma and English proficiency.