Tech-Savvy Client Success Advocate

DEMAND.com; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com is seeking a Customer Success professional in Miami, Florida. The role focuses on developing and nurturing strong relationships with accounts, ensuring clients have a great experience with DemandFactor offerings. Candidates should have at least two years of account management or customer service experience and possess strong communication and organizational skills. This role requires a collaborative mindset and effective problem-solving abilities. Join us to help our clients succeed!

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Account management

Customer service experience

Time Management

Problem-solving skills

Organizational skills

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com is seeking a Customer Success professional in Miami, Florida. The role focuses on developing and nurturing strong relationships with accounts, ensuring clients have a great experience with DemandFactor offerings. Candidates should have at least two years of account management or customer service experience and possess strong communication and organizational skills. This role requires a collaborative mindset and effective problem-solving abilities. Join us to help our clients succeed!