Tech-Savvy Client Success Advocate

DEMAND.com; Salt Lake City (UT); On-site; USD 50,000 - 80,000; Full time

Job summary

DEMAND.com is seeking a Customer Success specialist in Salt Lake City, Utah, to build strong customer relationships and ensure clients have an exceptional experience. The ideal candidate will manage accounts, provide excellent customer service, and collaborate with internal teams to deliver results. Required qualifications include at least two years of experience in account management or customer service, along with strong communication skills and the ability to manage multiple clients effectively.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively in a team and independently.
• Strong ability to engage and interact with internal teams.

Responsibilities

• Develop and nurture relationships with selected accounts.
• Be a trusted advisor and expert in DemandFactor offerings.
• Handle post-sale account management and foster growth.

Skills

Excellent written and verbal communication skills

Account management or customer service experience

Highly organized and detail-oriented

Strong problem-solving skills

Time Management and Effective Prioritization

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com is seeking a Customer Success specialist in Salt Lake City, Utah, to build strong customer relationships and ensure clients have an exceptional experience. The ideal candidate will manage accounts, provide excellent customer service, and collaborate with internal teams to deliver results. Required qualifications include at least two years of experience in account management or customer service, along with strong communication skills and the ability to manage multiple clients effectively.