Tech-Savvy Client Success Advocate

DEMAND.com; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com in Des Moines is seeking a Customer Success professional to develop strong relationships with clients and ensure satisfaction. The ideal candidate will have excellent communication skills, at least two years of account management experience, and a strong problem-solving capability. This role involves managing client documentation and collaborating with internal teams to deliver high-quality support. If you thrive in dynamic environments and are organized, we would love to hear from you.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to handle over 30 clients effectively.
• Comfortable learning various software, from MS Office to CRM systems.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor in our DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Time Management and Effective Prioritization skills

Ability to thrive collaboratively

Highly organized and detail-oriented

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com in Des Moines is seeking a Customer Success professional to develop strong relationships with clients and ensure satisfaction. The ideal candidate will have excellent communication skills, at least two years of account management experience, and a strong problem-solving capability. This role involves managing client documentation and collaborating with internal teams to deliver high-quality support. If you thrive in dynamic environments and are organized, we would love to hear from you.