Tech-Savvy Client Success Advocate

DEMAND.com; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

DEMAND.com in Charlotte, North Carolina, is looking for a Customer Success professional to build strong relationships with clients and ensure a great experience with our DemandFactor offerings. The ideal candidate will manage over 30 accounts and possesses excellent communication, problem-solving, and organizational skills. Responsibilities include developing relationships, collaborating with sales, and managing account documentation. This role requires a tech-savvy individual with at least two years of relevant experience.

Qualifications

• 2+ years of account management or customer service experience preferred.
• Detail-oriented, able to manage over 30 clients effectively.
• Ability to thrive collaboratively in a team environment.

Responsibilities

• Develop relationships with selected accounts for campaigns.
• Be a trusted advisor in DemandFactor offerings.
• Collaborate with Sales team during proposals and deliveries.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Time management

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com in Charlotte, North Carolina, is looking for a Customer Success professional to build strong relationships with clients and ensure a great experience with our DemandFactor offerings. The ideal candidate will manage over 30 accounts and possesses excellent communication, problem-solving, and organizational skills. Responsibilities include developing relationships, collaborating with sales, and managing account documentation. This role requires a tech-savvy individual with at least two years of relevant experience.