Tech-Savvy Client Success Advocate

DEMAND.com; Wichita (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

DEMAND.com is seeking a Customer Success team member in Wichita, Kansas to build and nurture strong relationships with clients. You will be responsible for managing account documentation, developing relationships, and ensuring client satisfaction. The ideal candidate will possess excellent communication skills and have at least two years of relevant experience in account management or customer service. A tech-savvy individual comfortable with various software, especially CRM systems, is preferred.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Comfortable learning various software and engaging with internal teams.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Manage account documentation and foster growth through great customer service.

Skills

Excellent written and verbal communication

Account management skills

Problem-solving skills

Time Management

Effective Prioritization

Technical proficiency with software

Tools

CRM systems

MS Office (Excel)

Job description

DEMAND.com is seeking a Customer Success team member in Wichita, Kansas to build and nurture strong relationships with clients. You will be responsible for managing account documentation, developing relationships, and ensuring client satisfaction. The ideal candidate will possess excellent communication skills and have at least two years of relevant experience in account management or customer service. A tech-savvy individual comfortable with various software, especially CRM systems, is preferred.