Tech-Savvy Client Success Advocate

DEMAND.com; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

DEMAND.com is seeking a Customer Success professional in Washington, DC. This role focuses on developing relationships with select accounts and ensuring an excellent customer experience. Responsibilities include collaborating with the Sales team, managing account documentation, and post-sale account management. Candidates should have at least two years of account management or customer service experience, strong communication skills, and the ability to thrive both collaboratively and independently. The position offers an opportunity to impact client success positively.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.

Skills

Written and verbal communication skills

Customer service experience

Organization

Team collaboration

Problem-solving skills

MS Office (Excel)

CRM systems

Time management

Effective prioritization

Job description

DEMAND.com is seeking a Customer Success professional in Washington, DC. This role focuses on developing relationships with select accounts and ensuring an excellent customer experience. Responsibilities include collaborating with the Sales team, managing account documentation, and post-sale account management. Candidates should have at least two years of account management or customer service experience, strong communication skills, and the ability to thrive both collaboratively and independently. The position offers an opportunity to impact client success positively.