Tech-Savvy Client Success Advocate

DEMAND.com; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com is searching for a Customer Success Specialist to elevate client experiences through relationship-building and effective account management. The ideal candidate will have strong communication skills and at least two years of relevant experience in account management or customer service. Responsibilities include nurturing client relationships, collaborating with the sales team, and managing account documentation. This role demands great organizational skills and problem-solving abilities to ensure customer satisfaction, all within a dynamic and supportive work environment.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently.

Responsibilities

• Develop relationships with selected accounts for campaigns.
• Be a trusted advisor for DemandFactor offerings.
• Collaborate with Sales team on proposals and delivery.

Skills

Excellent written and verbal communication skills

Account management experience

Organizational skills

Problem-solving skills

Time management and prioritization

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com is searching for a Customer Success Specialist to elevate client experiences through relationship-building and effective account management. The ideal candidate will have strong communication skills and at least two years of relevant experience in account management or customer service. Responsibilities include nurturing client relationships, collaborating with the sales team, and managing account documentation. This role demands great organizational skills and problem-solving abilities to ensure customer satisfaction, all within a dynamic and supportive work environment.