Tech-Savvy Client Success Advocate

DEMAND.com; Billings (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

DEMAND.com is seeking a Customer Success professional in Billings, Montana, to enhance client relationships. The ideal candidate should possess excellent communication skills and a minimum of two years in account management. Responsibilities include developing account relationships, managing documentation, and collaborating with the Sales team. Strong problem-solving and organizational skills are key. Candidates comfortable with MS Office and CRM systems are preferred.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Comfortable learning various software.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication skills

Account management or customer service experience

Highly organized and detail-oriented

Strong problem-solving skills

Time Management

Effective Prioritization skills

Tools

MS Office (Excel)

CRM systems

Job description

DEMAND.com is seeking a Customer Success professional in Billings, Montana, to enhance client relationships. The ideal candidate should possess excellent communication skills and a minimum of two years in account management. Responsibilities include developing account relationships, managing documentation, and collaborating with the Sales team. Strong problem-solving and organizational skills are key. Candidates comfortable with MS Office and CRM systems are preferred.