Tech-Savvy Call Center Specialist (Contract-to-Hire)

US Tech Solutions; Warrendale (Allegheny County); On-site; USD 14,774 - 21,042; Full time

Job summary

A global staffing solutions firm is seeking a Call Centre Service Representative in Warrendale, PA. In this role, you will handle inbound calls concerning troubleshooting, complaints, and technical issues while striving to resolve customer concerns. Candidates should have experience in a call center or retail environment, good communication skills, and a typing speed of 40 WPM. This position transitions from a 3-month contract to a permanent role with benefits starting on day one of conversion.

Qualifications

• Previous experience in a call center or retail is preferred.
• Ability to communicate well on the phone.
• Technically competent with technical aptitude.
• Able to type 40 WPM (testing will be required).

Responsibilities

• Take all inbound calls for troubleshooting, complaints, technical issues.
• Resolve customer issues.

Job description

A global staffing solutions firm is seeking a Call Centre Service Representative in Warrendale, PA. In this role, you will handle inbound calls concerning troubleshooting, complaints, and technical issues while striving to resolve customer concerns. Candidates should have experience in a call center or retail environment, good communication skills, and a typing speed of 40 WPM. This position transitions from a 3-month contract to a permanent role with benefits starting on day one of conversion.