Hybrid Customer Support Specialist

Pencor Services, Inc.; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid training on site

Hybrid work after probation

Job summary

PenTeleData is hiring a detail-oriented Customer Service Representative in the United States. The role involves handling customer interactions via calls, chats, and emails, troubleshooting service issues, and maintaining accurate account records.

Paid training is conducted on site in Pennsylvania for 6 weeks. After probation, employees may switch to a hybrid work-from-home schedule, subject to performance metrics and company needs.

Qualifications

• HS Diploma or GED is required.
• Residency in Pennsylvania required.
• Experience with customers on a daily basis preferred.
• Proficient in Microsoft Word and Excel.
• Familiarity with Windows operating systems.
• Able to maintain professional demeanor and strong communication.

Responsibilities

• Handle inbound and outbound calls, chats, and emails from customers.
• Troubleshoot a range of support issues for company services.
• Address abuse issues / policy violations with customers.
• Coordinate with other teams to route calls and cases.
• Process changes to existing accounts and answer billing questions.
• Maintain accurate records of customer interactions and follow up as needed.
• Assist with special projects and ad hoc requests from leadership.

Skills

Strong Communication

Typing

Data Entry

Customer Service

Multitasking

Teamwork

Education

HS Diploma or GED

Tools

Microsoft Word

Excel

Windows OS

Job description

PenTeleData is hiring a detail-oriented Customer Service Representative in the United States. The role involves handling customer interactions via calls, chats, and emails, troubleshooting service issues, and maintaining accurate account records.

Paid training is conducted on site in Pennsylvania for 6 weeks. After probation, employees may switch to a hybrid work-from-home schedule, subject to performance metrics and company needs.