Tech-Savvy Call Center Pro — Growth & Service

Cellular Sales, Inc.; Warrendale (Allegheny County); On-site; USD 23,000 - 34,000; Full time

Job summary

Cellular Sales is seeking a Call Center Representative in Warrendale, PA to support the sales force and enhance customer experiences.

Ideal candidates will be creative, analytical, and comfortable handling inquiries by phone and text, following scripts, and researching information to provide product details and services. A minimum of two years in related work and a high school diploma are expected, with proficiency in Microsoft Office and a customer-focused mindset.

Qualifications

• High School diploma or GED required.
• Minimum two years of related work experience.
• Experience in a call center or customer service environment preferred.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the markets success.
• Handle customer inquiries both by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts when handing different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Candidates should be able to take feedback and criticism to improve productivity and character.

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Education

High School diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Cellular Sales is seeking a Call Center Representative in Warrendale, PA to support the sales force and enhance customer experiences.

Ideal candidates will be creative, analytical, and comfortable handling inquiries by phone and text, following scripts, and researching information to provide product details and services. A minimum of two years in related work and a high school diploma are expected, with proficiency in Microsoft Office and a customer-focused mindset.