In-Office Contact Center Analyst — Tech-Savvy Problem Solver

Wawa, Inc.; Media (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

ESOP

401(k)

Education Assistance

Paid time off

Job summary

Wawa, Inc. is seeking a Contact Center Representative in Media, PA. This in-office role requires being on-site five days a week and joining a collaborative, cross-functional team that supports store operations, technology, and customer care.

You will handle diverse customer needs, participate in comprehensive training, and leverage tools like Outlook, Teams, and ServiceNow CSM. Growth opportunities and ongoing development are provided.

Qualifications

• 2-3 years of experience in a call center or customer recovery environment.
• Proficient with Microsoft Office including Outlook and Teams.
• Experience with web-based tools such as Service Now CSM and Avanti.
• Bilingual in Spanish/English is a plus.
• HS diploma, technical certification, or equivalent experience.

Responsibilities

• Provide legendary customer experiences.
• Work in-office with colleagues to build relationships; remote work is not an option.
• Attend interactive in-office training and use training docs and coaching resources.
• Collaborate across departments including Technology and Store Operations; support mobile app and rewards program.
• Opportunities for professional development and compensation increases within the Contact Center.

Skills

Tech savvy

Problem analysis

Written communication

Detail oriented

Flexible hours

Weekends

Education

High School Diploma

Technical Certification

Equivalent experience

Tools

Microsoft Outlook

Microsoft Teams

ServiceNow CSM

Avanti

Job description

Wawa, Inc. is seeking a Contact Center Representative in Media, PA. This in-office role requires being on-site five days a week and joining a collaborative, cross-functional team that supports store operations, technology, and customer care.

You will handle diverse customer needs, participate in comprehensive training, and leverage tools like Outlook, Teams, and ServiceNow CSM. Growth opportunities and ongoing development are provided.