Growth-Driven Call Center & Customer Service Pro

Cellular Sales, Inc.; City of Rochester (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Cellular Sales is seeking a Call Center Representative to support the sales force with customer service and business development. Our 7,000+ team members operate over 770 locations across 32 states, delivering concierge-level service.

We value candidates with a strong work ethic and willingness to learn. This full-time, on-site role offers $17-$20 per hour depending on experience and skill, with opportunities to grow in a dynamic wireless retailer environment.

Qualifications

• High School diploma or GED.
• Previous office experience.
• Experience in a call center or customer service environment.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Education

High School diploma or GED

Tools

Microsoft Office

Data entry (10-key)

Job description

Cellular Sales is seeking a Call Center Representative to support the sales force with customer service and business development. Our 7,000+ team members operate over 770 locations across 32 states, delivering concierge-level service.

We value candidates with a strong work ethic and willingness to learn. This full-time, on-site role offers $17-$20 per hour depending on experience and skill, with opportunities to grow in a dynamic wireless retailer environment.