Customer Experience Pro - Call Center & Sales Support

Cellular Sales; Warrendale (Allegheny County); On-site; USD 23,000 - 34,000; Full time

Job summary

Cellular Sales is seeking a hardworking Call Center Representative to join our team in a fast-paced environment. You will support the sales force, handle customer inquiries, and generate leads while maintaining a focus on accuracy and customer satisfaction.

We offer competitive compensation ($17-$25 per hour) and opportunities for development within a growing company. This on-site role requires strong communication and technology aptitude, with a dedication to service excellence.

Qualifications

• High School diploma or GED is required.
• At least two years of related work experience.
• Proficiency in Microsoft Office.
• Knowledge of customer service principles and practices.
• Experience in a call center or customer service environment.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to market success.
• Handle customer inquiries by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts when handling topics.
• Research required information using available resources.
• Provide customers with product and service information.

Skills

Communication skills

Work experience

Technology interest

Business mindset

Positive attitude

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales is seeking a hardworking Call Center Representative to join our team in a fast-paced environment. You will support the sales force, handle customer inquiries, and generate leads while maintaining a focus on accuracy and customer satisfaction.

We offer competitive compensation ($17-$25 per hour) and opportunities for development within a growing company. This on-site role requires strong communication and technology aptitude, with a dedication to service excellence.