Advanced Tech Repair & Diagnostics Specialist

Best Buy; Springfield (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to diagnose, troubleshoot and repair computers and devices while delivering outstanding customer experiences. You’ll work with the Geek Squad team, follow procedures, and stay current with certifications.

Availability includes evenings, holidays, nights and weekends as needed, with opportunities to learn and grow in a fast-paced environment where technology helps people get the most from their devices.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.
• 6 months of experience diagnosing, troubleshooting or repairing technology products.

Skills

6 months experience

Consumer electronics familiarity

Flexible schedule

Customer service focus

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to diagnose, troubleshoot and repair computers and devices while delivering outstanding customer experiences. You’ll work with the Geek Squad team, follow procedures, and stay current with certifications.

Availability includes evenings, holidays, nights and weekends as needed, with opportunities to learn and grow in a fast-paced environment where technology helps people get the most from their devices.